Do you ship outside the United States?

Not currently. At this time, we only ship to addresses within the United States. We hope to expand to more countries in the future — check back for updates.

How long will my order take to arrive?

Standard shipping typically takes 5–7 business days from the date your order ships. You'll receive a confirmation email with tracking information as soon as your order is on its way.

How can I track my order?

Once your order ships, you'll receive an email with a tracking link. If you haven't received a shipping confirmation and it's been more than a few business days, reach out to us and we'll look into it.

I placed an order but haven't received a shipping update — what should I do?

Please contact our customer service team and we'll check on the status of your order right away.

Who do I contact with shipping questions?

Reach out to our customer service team at hello@silvane.com and we'll be happy to help.